FAQ's And Other Information
FAQ's
Elms Solutions Ltd ourselves
What events we can cover
Finding my Image
The best way to find your image
Main Problems with finding your image
Prints
How
much will my print cost?
What size will my print be?
Is there a shipping
charge?
How do my prints come?
How long will my order
take?
What is so good about
my print?
Can I buy a print for
a friend of mine?
Can I reproduce my print
for other to see?
Am I safe buying of this
website?
What is resolution?
Online
Images
Can anyone view my image online?
What stops me from copying
my image and printing it myself?
Am I safe buying of this
website?
Why can't I login?
I cannot use the shopping cart how else can
I order?
Site
in General
What system do I need to use the ElmsSolutions
website?
Who owns the Copyright?
Finding my Image
| The
best way to find your image. Would be to use the search facility of the Gallery, simply in the top right of the gallery type in the details of your event/image. For example 'Aston Hill Race 11th November'. You should find your image! Or go via the categories in the main page of the gallery. |
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Prints
How
much will my print cost?
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What
size will my print be?
Totally depends on what you would like, you can have a
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Elms Solutions Ltd Offer free shipping charges for all images for a limited time only.
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| How
do my prints come? Prints sized between 4"X6" and A4 will be in a non-bendable appropriately sized envelope. Prints at A3 will be posted in a poster tube, rolled up neatly. |
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| How Long will my order take? |
We
will use 1st class Royal Mail post. Or Royal Mail Recorded delivery
for A3 prints. A signature will be required for all A3 images.
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| What is so good about my print? |
It is printed using the latest's in Canon digital printing, print should last up to 100 years*. ElmsSolutions
Ltd uses Canon's exclusive 8-ink ChromaPLUS photo system ensuring
far fresher, warmer colours for all the work, capturing hues
that conventional 6-colour printers cannot match. Additional
red and green inks expand the colour spectrum significantly -
strengthening saturation in the red, orange and green areas and
achieving a colour range comparable to positive film. *When
Placed in a Photo Album |
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| Can I buy a print for a friend of mine? |
Yes
this is fine, simply add a delivery and a invoice receipt to your
order, when you are in the paypal section of the site.
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| Can I reproduce my print for others to see? |
The best thing to do is contact
us here and ask what you would like to do.
The copyright of any images still rests with the photographer and you have no additional rights to use the image except where noted above. The rights of the photographer are protected by UK and International law. |
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| Am I safe buying of this website? |
Yes,
although are main website is not 100% secure, the purchasing side
of the site is, this is dealt with via Paypal. We as a company do
not see your bank details, all we see is your address and the item
you would like.
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| What
is resolution? This is a term used to describe the size of a digital image. Home printers use DPI (Dots per inch) to describe their resolution. These home printers use ink to create an image, at ElmsSolutions we use specialist printing systems to create lab quality images at equivalent to 4800 DPI. The higher the resolution the better quality the final print will be. |
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Online Images
| Can
anyone view my image online? For all public events, yes as the event was in public and therefore images can be reproduced. However for any other event all photos will be placed into separate folders away from the public gallery and only members of the ElmsSolutions gallery can view them, or in most cases only certain members that get verification from ElmsSolutions Admin department will be allowed to view certain images. This is normally for children sports events etc. |
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What stops me from copying my image and printing it myself? |
Firstly the UK Copyright law, please see this page for details. Also any image that is placed on the internet has its image quality dramatically reduced, this therefore means that if someone were to print off the image from the Elms Solutions Ltd site it would not be of any good quality for printing, this is known as less DPI (dots per inch) also known as resolution, click here for more information about DPI. The website is also tracked using specialist software to stop copying and informs the company when someone is copying of the site.
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Am I safe buying of this website? With all modern society nothing is safe, therefore to cut down risks we use a third party, called Paypal this company cost us more money than if we did it ourselves but they have several guarantees and a very secure network. |
Why Can't I login |
You
may not of registered. Go back to gallery and select register.
If this still doesn't work then please drop as a message using the contact page, please include your user name of the forum in the message. |
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Who owns the Copyright? |
The
copyright of any images still rests with the photographer in this
case ElmsSolutions Ltd and you have no additional rights to use
the image except where noted above. The rights of the photographer
are protected by UK and International law.
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I cannot use the shopping cart how else can I order? |
The best thing to do is take down the image_id number this can be found in the: |
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What system do I need to use the ElmsSolutions website? |
One that has internet connection that is simply it, the site should work with all browsers, however we know it works on Microsoft Internet Explorer and Morzilla Firefox. |
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